Delivery Information

Ultra Decking (Ultra Group Ltd) offers a delivery service in which orders will be dispatched within 35 to 40 working days from the date of order confirmation unless notified otherwise via email.  Please contact us for an up-to-date delivery time frame due to co-vid 19 delays. Please note this is subject to change. Due to our delivery schedules, Ultra Decking will try to give as much notice as possible – usually within 1-4 working days. Deliveries are Monday to Friday. Weekend deliveries are possible but will incur additional charges. Please contact Ultra Decking at [email protected] for more information on weekend deliveries and additional charges for your area. Once your order has been picked up, packed and ready for delivery, a representative from Ultra Decking will contact you to arrange suitable delivery dates. All Ultra Decking orders are dispatched for delivery through our partner couriers who have over 60 years of experience to ensure a professional and timely delivery service and peace of mind for all Ultra Decking clients. To keep delivery charges to a minimum for all Ultra Decking clients, the delivery service offered is with a sole driver who will require assistance with offloading all Ultra Decking boards and products. Ultra Decking should be informed of any damage within 24 hours of deliveries. If special access or assistance is required during delivery for the offloading of Ultra Decking boards and products, please notify the Ultra Decking representative when he/she calls to arrange a delivery schedule or email: [email protected] Please note: Ultra Decking can provide additional personnel to help with offloading Ultra Decking boards and products during delivery, however, this will incur additional labour charges. Ultra Decking will only be delivered to the mainland UK. Please contact Ultra Decking via email at [email protected] for delivery rates to the Scottish Highlands.

Access to Your Property

Goods will be placed as close to your property as the driver deems safe. It is at the driver’s discretion whether the goods are left kerbside or on your property. If you have a minimum opening width of 3.5 metres, the vehicle may be able to gain access but this is not guaranteed. If the driver considers your access unsuitable for whatever reason, they are within their rights to refuse to unload or leave it as close as possible to the required destination. For large volume orders with specific delivery requirements due to load size and weight, please contact Ultra Decking for advice If your property has any access issues or delivery concerns, please state them prior to or at the time of order or speak with a representative beforehand. Delivery vehicles are large and require adequate space to manoeuvre. Please note: Once the details of your delivery have been confirmed between yourself and the Ultra Decking representative, you must inform us of any changes at least 48 hours before the scheduled delivery is due to take place. Any changes made after this time can result in you incurring additional delivery charges. Orders for accessories and fixtures can only be delivered via Royal Mail or Parcelforce.

Deliveries are Monday through Friday. Weekend deliveries are possible but will incur additional charges

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